1. After verifying the behavior above, log into MySQL as root: (Mac File Path)- /usr/local/mysql/bin/mysql -u root -p (Note: Password should be blank by default) 2. Next select the jamfsoftware Database: use jamfsoftware; 3. Next do a count on the computers table: a. OS X: select count(*) from computers; b. iOS: select count(*) from mobile_devices; 4. Next do a count on the computers_denormalized table: a. OS X: select count(*) from computers_denormalized; b. iOS: select count(*) from mobile_devices_denormalized; 5. Compare the counts and if the computers_denormalized/mobile_devices_denormalized count is not the same as the records count proceed to step 6, if it is, further troubleshooting is required to determine the root cause of your error. 6. If there is a ghost record(s) in the JSS, go into that record in the JSS and click on it, and take note of the id number(s) in the URL(s). 7. Verify that that ghost record(s) is/are actually in the denormalized table by looking in that ...